Service process design flexibility and customer waiting time
| Year of publication: |
2003
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|---|---|
| Authors: | Sheu, Chwen ; Mchaney, Roger ; Babbar, Sunil |
| Published in: |
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA. - Bingley : Emerald, ISSN 0144-3577, ZDB-ID 7624499. - Vol. 23.2003, 8, p. 901-917
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