Service productivity: Towards a conceptualization of the transformation of inputs into economic results in services
| Year of publication: |
2004
|
|---|---|
| Authors: | Gronroos, Christian ; Ojasalo, Katri |
| Published in: |
Journal of Business Research. - Elsevier, ISSN 0148-2963. - Vol. 57.2004, 4, p. 414-423
|
| Publisher: |
Elsevier |