Service provider hesitation in credence services : the importance of customer expectations?
Rachel Fuller, Simon Pervan, Breanne Kunstler and Mark Merolli
| Year of publication: |
2022
|
|---|---|
| Authors: | Fuller, Rachel ; Pervan, Simon ; Kunstler, Breanne ; Merolli, Mark |
| Published in: |
Services marketing quarterly. - Philadelphia, PA : Routledge, Taylor & Francis Group, ISSN 1533-2977, ZDB-ID 2113057-7. - Vol. 43.2022, 4, p. 504-519
|
| Subject: | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Theorie | Theory | Dienstleistungsmarketing | Services marketing | Dienstleistungssektor | Service industry |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/15332969.2021.1994194 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013416993