Service quality: a fulfilment-oriented and interactions-centred approach
| Year of publication: |
2003
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|---|---|
| Authors: | Dedeke, Adenekan |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 13.2003, 4, p. 276-289
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