Service quality and export performance of business-to-business service providers : the role of service employee- and customer-oriented quality control initiatives
Christina Sichtmann, Maren von Selasinsky, and Adamantios Diamantopoulos
| Year of publication: |
2011
|
|---|---|
| Authors: | Sichtmann, Christina ; Selasinsky, Maren von ; Diamantopoulos, Adamantios |
| Published in: |
Journal of international marketing. - Chicago, Ill. : Assoc., ISSN 1069-031X, ZDB-ID 915508-9. - Vol. 19.2011, 1, p. 1-22
|
| Subject: | Dienstleistungshandel | Trade in services | B-to-B-Marketing | Business-to-business marketing | Internationales Marketing | International marketing | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Deutschland | Germany |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10008935330