Service quality and productivity in the U.S. airline industry : a service quality-adjusted DEA model
Kanghwa Choi; DonHee Lee; David L. Olson
| Year of publication: |
2015
|
|---|---|
| Authors: | Choi, Kanghwa ; Lee, Donhee ; Olson, David L. |
| Published in: |
Service business. - Berlin : Springer, ISSN 1862-8508, ZDB-ID 2279938-2. - Vol. 9.2015, 1, p. 137-160
|
| Subject: | SQ-adjusted DEA | Operational efficiency | Service quality | Service productivity | The US airline | Dienstleistungsqualität | Produktivität | Productivity | Data-Envelopment-Analyse | Data envelopment analysis | Fluggesellschaft | Airline | USA | United States | Technische Effizienz | Technical efficiency | Luftverkehr | Air transport | Performance-Messung | Performance measurement | Dienstleistungssektor | Service industry | Produktqualität | Product quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Notes: | Systemvoraussetzung: Acrobat Reader |
| Other identifiers: | 10.1007/s11628-013-0221-y [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011296083