Service quality benchmarking via a novel approach based on fuzzy ELECTRE III and IPA : an empirical case involving the Italian public healthcare context
Concetta Manuela La Fata, Toni Lupo, Tommaso Piazza
| Year of publication: |
2019
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|---|---|
| Authors: | La Fata, Concetta Manuela ; Lupo, Toni ; Piazza, Tommaso |
| Published in: |
Health care management science. - Norwell, Mass. [u.a.] : Springer Science + Business Media, ISSN 1386-9620, ZDB-ID 1469148-6. - Vol. 22.2019, 1, p. 106-120
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| Subject: | Service quality benchmarking | Service quality management | Healthcare quality | ELECTRE III | IPA | Fuzzy set theory | Dienstleistungsqualität | Service quality | Fuzzy-Set-Theorie | Fuzzy sets | Qualitätsmanagement | Quality management | Benchmarking | Italien | Italy | Gesundheitsversorgung | Health care | Gesundheitswesen | Health care system | Krankenhaus | Hospital | Elektrizitätswirtschaft | Electric power industry |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s10729-017-9424-4 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011994057