Service quality, customer sentiment and online ratings of beach hotels : an analysis of moderating factors
Kanapot Kalnaovakul, Kandappan Balasubramanian, Stephanie Hui-Wen Chuah
| Year of publication: |
2025
|
|---|---|
| Authors: | Kalnaovakul, Kanapot ; Balasubramanian, Kandappan ; Chuah, Stephanie Hui-wen |
| Published in: |
Journal of hospitality and tourism insights. - Bingley : Emerald, ISSN 2514-9806, ZDB-ID 2935216-2. - Vol. 8.2025, 3, p. 988-1009
|
| Subject: | Customer sentiment | Online reviews | Resort hotels | Reviewer's experience | Service quality | Star and affiliated hotel | Dienstleistungsqualität | Hotellerie | Hotel industry | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Virales Marketing | Viral marketing | Emotion | Social Web | Social web | Bewertung | Evaluation | Online-Handel | Online retailing |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JHTI-06-2024-0591 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015272380