Service quality dimension of polytechnic and its evaluation : the students' perspective in Indonesia
Saiful Ghozi, Setyabudi Indartono and Aji Prasetya Wibawa
| Year of publication: |
2024
|
|---|---|
| Authors: | Ghozi, Saiful ; Indartono, Setyabudi ; Wibawa, Aji Prasetya |
| Published in: |
International journal of services and operations management : IJSOM. - Genève : Inderscience Enterprises, ISSN 1744-2389, ZDB-ID 2205101-6. - Vol. 48.2024, 2, p. 213-233
|
| Subject: | service quality | HEdPERF | polytechnic | importance performance analysis | IPA | students' perspective | Dienstleistungsqualität | Service quality | Studierende | Students | Indonesien | Indonesia | Kundenzufriedenheit | Customer satisfaction | Performance-Messung | Performance measurement | Hochschule | Higher education institution | Qualitätsmanagement | Quality management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJSOM.2024.138933 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015066722