Service quality gap and customers' satisfaction of private sector banks : an empirical study
Sunayna Khurana
| Year of publication: |
2010
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| Authors: | Khurana, Sunayna |
| Published in: |
International journal of electronic customer relationship management : IJECRM. - Genève : Inderscience Publ., ISSN 1750-0664, ZDB-ID 2422795X. - Vol. 4.2010, 1, p. 87-95
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| Type of publication: | Article |
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| Language: | English |
| Source: |
Persistent link: https://www.econbiz.de/10009887550