Service quality gaps analysis based on Fuzzy linguistic SERVQUAL with a case study in hospital out-patient services
| Year of publication: |
2010
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|---|---|
| Authors: | Hu, Hsiu-Yuan ; Lee, Yu-Cheng ; Yen, Tieh-Min |
| Published in: |
The TQM journal : the international review of organizational improvement. - Bradford : Emerald Group Publ., ISSN 1754-2731, ZDB-ID 24093877. - Vol. 22.2010, 5 (24.8.), p. 499-516
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