Service Quality Gaps in the Transportation Industry: An Empirical Investigation
Year of publication: |
1993
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Authors: | Hopkins, Shirley A. ; Strasser, Sandra ; Hopkins, Willie E. ; Foster, Jerry R. |
Published in: |
Journal of business logistics : JBL. - Hoboken, NJ : Wiley-Blackwell, ISSN 0735-3766, ZDB-ID 6134798. - Vol. 14.1993, 1, p. 145-162
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