Service quality in health care : empathy as a double-edged sword in the physician-patient relationship
Fabienne Cadet and François Sainfort
| Year of publication: |
2023
|
|---|---|
| Authors: | Cadet, Fabienne ; Sainfort, François |
| Subject: | Patient satisfaction | Physician burnout | Physician empathy | Service quality | Dienstleistungsqualität | Emotion | Ärzte | Physicians | Patienten | Patients | Gesundheitswesen | Health care system | Kundenzufriedenheit | Customer satisfaction | Gesundheitsversorgung | Health care | Krankenhaus | Hospital | Arbeitszufriedenheit | Job satisfaction | Beziehungsmarketing | Relationship marketing |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJPHM-09-2021-0092 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014336885