Service quality in higher education
Year of publication: |
2009
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Authors: | Quinn, Anita ; Lemay, Gina ; Larsen, Peter ; Johnson, Dana M. |
Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 20.2009, 1/2, p. 139-152
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Subject: | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Studium | University education | Hochschule | Higher education institution | USA | United States |
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