Service Quality in Public Services as a Segmentation Variable
| Year of publication: |
2007
|
|---|---|
| Authors: | Sánchez-Pérez, Manuel ; Sánchez-Fernández, Raquel ; Marín-Carrillo, Gema M. ; Gázquez-Abad, Juan C. |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 27.2007, 3-4, p. 355-370
|