Service Quality in Software-as-a-Service: Developing the SaaS-Qual Measure and Examining Its Role in Usage Continuance
| Year of publication: |
2011
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|---|---|
| Authors: | Benlian, Alexander ; Koufaris, Marios ; Hess, Thomas |
| Published in: |
Journal of management information systems : JMIS. - Armonk, NY : Sharpe, ISSN 0742-1222, ZDB-ID 8831270. - Vol. 28.2011, 3 (1.1.), p. 85-127
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