Service quality models : a critical analysis about their relevance to supply chains of small-medium manufacturing units
Year of publication: |
March 2018
|
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Authors: | Gandhi, Surjit Kumar ; Sachdeva, Anish ; Gupta, Ajay |
Published in: |
The IUP journal of supply chain management : IJSCM. - Hyderabad : IUP Publ., ISSN 0972-9267, ZDB-ID 2576853-0. - Vol. 15.2018, 1, p. 8-39
|
Subject: | Lieferkette | Supply chain | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Industrie | Manufacturing industries |
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