Service quality monitoring by performance indicators : a proposal for a structured methodology
Fiorenzo Franceschini; Maurizio Galetto and Elisa Turina
| Year of publication: |
2009
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|---|---|
| Authors: | Franceschini, Fiorenzo ; Galetto, Maurizio ; Turina, Elisa |
| Published in: |
International journal of services and operations management. - Olney : Inderscience, ISSN 1744-2370, ZDB-ID 21864925. - Vol. 5.2009, 2, p. 251-273
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| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Language: | English |
| Source: |
Persistent link: https://www.econbiz.de/10009868820