Service quality of online food delivery mobile application : an examination of the spillover effects of mobile app satisfaction
Pearl M.C. Lin and Wai Ching Wilson Au and Thomas Baum
| Year of publication: |
2024
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|---|---|
| Authors: | Lin, Pearl Ming Chu ; Au, Wai Ching Wilson ; Baum, Tom |
| Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald, ISSN 1757-1049, ZDB-ID 2028752-5. - Vol. 36.2024, 3, p. 906-926
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| Subject: | Mobile app | Online food delivery | Repurchase intention | Satisfaction | Service quality | Spillover theory | Dienstleistungsqualität | Mobile Anwendung | Mobile application | Kundenzufriedenheit | Customer satisfaction | Spillover-Effekt | Spillover effect | Online-Handel | Online retailing | Konsumentenverhalten | Consumer behaviour | Mobilkommunikation | Mobile communications |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJCHM-09-2022-1103 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014483798