Service quality, service value, customer satisfaction and behavioural intentions of internet telephony
| Year of publication: |
2011
|
|---|---|
| Authors: | Lin, Pei-Chun ; Chiang, Mei-Hsin |
| Published in: |
International journal of services technology and management. - Wolvertin Mill : Interscience Enterprises, ISSN 1460-6720, ZDB-ID 20726193. - Vol. 15.2011, 3 (1.1.), p. 261-281
|