Service quality tolerance in creative business service relationships
Year of publication: |
2009
|
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Authors: | Davies, Mark |
Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 29.2009, 1/2, p. 91-110
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Subject: | Dienstleistungsqualität | Service quality | Kreativität | Creativity | Unternehmensdienstleistung | Business services | Werbewirtschaft | Advertising industry | Ressourcenorientierter Ansatz | Resource-based view |
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