Service Quality, Trust, Specific Asset Investment, and Expertise: Direct and Indirect Effects in a Satisfaction-Loyalty Framework
| Year of publication: |
2006
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|---|---|
| Authors: | Chiou, Jyh-Shen ; Droge, Cornelia |
| Published in: |
Journal of the Academy of Marketing Science. - New York, NY : Springer Science + Business Media LLC, ISSN 0092-0703, ZDB-ID 11878654. - Vol. 34.2006, 4, p. 613-627
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