Service recovery: a method for assessing performance
Daniel Battaglia; Miriam Borchardt, Afonso Sellitto and Giancarlo Medeiros Pereira
| Year of publication: |
2012
|
|---|---|
| Authors: | Battaglia, Daniel ; Borchardt, Miriam ; Sellitto, Afonso ; Pereira, Giancarlo Medeiros |
| Published in: |
Business process management journal. - Bingley : Emerald Group Publishing Limited, ISSN 1463-7154, ZDB-ID 1379961-7. - Vol. 18.2012, 6, p. 949-963
|
| Subject: | Kundenservice | Customer service | Lieferantenmanagement | Supplier relationship management | Performance-Messung | Performance measurement | AHP-Verfahren | AHP approach |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009684773