Service recovery in unaffected consumers : evidence of a recovery paradox
Marcus Wardley
| Year of publication: |
2022
|
|---|---|
| Authors: | Wardley, Marcus |
| Subject: | Emotions | Other consumers | Service failure | Service recovery | Service recovery paradox | Surprise | Beschwerdemanagement | Complaint management | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Emotion | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Kundenservice | Customer service |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJQSS-03-2021-0038 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012884467