Service recovery process : the effects of distributive and informational justice on satisfaction over complaint handling
Badawi Badawi, Wiwi Hartati, Istyakara Muslichah
| Year of publication: |
2021
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| Authors: | Badawi, Badawi ; Hartati, Wiwi ; Muslichah, Istyakara |
| Published in: |
Journal of Asian finance, economics and business : JAFEB. - Seongnam, Gyeonggi, South Korea : Korea Distribution Science Association, ISSN 2288-4645, ZDB-ID 2929132-X. - Vol. 8.2021, 1, p. 375-383
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| Subject: | Distributive Justice | Informational Justice | Customer Emotions | Satisfaction | Complaint Handling | Rural Banks | Beschwerdemanagement | Complaint management | Kundenzufriedenheit | Customer satisfaction | Gerechtigkeit | Justice | Dienstleistungsqualität | Service quality | Emotion | Verteilungsgerechtigkeit | Distributive justice |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.13106/jafeb.2021.vol8.no1.375 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10012692343