Examining antecedents of reconciliation following service failure and recovery

Alexandru Radu, Jiraporn Surachartkumtonkun, Scott Weaven and Park Thaichon

Year of publication:	2020
Authors:	Radu, Alexandru ; Surachartkumtonkun, Jiraporn ; Weaven, Scott ; Thaichon, Park
Subject:	Customer satisfaction with service recovery \| distributive justice \| interactional justice \| likability \| service failure and recovery \| Kundenzufriedenheit \| Customer satisfaction \| Dienstleistungsqualität \| Service quality \| Beschwerdemanagement \| Complaint management \| Gerechtigkeit \| Justice \| Beziehungsmarketing \| Relationship marketing \| Verteilungsgerechtigkeit \| Distributive justice

Type of publication:	Article
Type of publication (narrower categories):	Aufsatz in Zeitschrift ; Article in journal
Language:	English
Other identifiers:	10.1080/0965254X.2018.1518920 [DOI]
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://www.econbiz.de/10012313910