Service research priorities : managing and delivering service in turbulent times
Amy L. Ostrom, Joy M. Field, Darima Fotheringham, Mahesh Subramony, Anders Gustafsson, Katherine N. Lemon, Ming-Hui Huang, and Janet R. McColl-Kennedy
| Year of publication: |
2021
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|---|---|
| Authors: | Ostrom, Amy L. ; Field, Joy M. ; Fotheringham, Darima ; Subramony, Mahesh ; Gustafsson, Anders ; Lemon, Katherine N. ; Huang, Ming-Hui ; McColl-Kennedy, Janet R. |
| Published in: |
Journal of service research. - London : Sage Periodicals Press, ISSN 1552-7379, ZDB-ID 2020788-8. - Vol. 24.2021, 3, p. 329-353
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| Subject: | customer experience | customer proactivity | frontline service employees | machine learning | service operations | service research priorities | service technology | stakeholders | transformative service research | Dienstleistungssektor | Service industry | Dienstleistung | Services | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsmarketing | Services marketing | Beziehungsmarketing | Relationship marketing | Kundenservice | Customer service | Dienstleistungsmanagement | Service management | Künstliche Intelligenz | Artificial intelligence | Dienstleistungsqualität | Service quality | Stakeholder |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/10946705211021915 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10012592938