Service robots and hotel guests' perceptions : anthropomorphism and stereotypes
Year of publication: |
2024
|
---|---|
Authors: | Song, Xiaoxiao ; Li, Yunpeng ; Leung, Xi Yu ; Mei, Dong |
Subject: | Competence | Guest expertise | Robot anthropomorphism | Stereotype content model | Warmth | Roboter | Robot | Hotellerie | Hotel industry | Konsumentenverhalten | Consumer behaviour |
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