Service Satisfaction: An Empirical Analysis of Consumer Satisfaction in Financial Services
Year of publication: |
2000
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Authors: | Montfort, Kees van ; Masurel, Enno ; Rijn, Ingrid van |
Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 20.2000, 3, p. 80-94
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