Service strategy to improve operational capabilities in the public sector
Ying Fan, Monique L. French, Rebecca Duray and Gary L. Stading
| Year of publication: |
August 2017
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|---|---|
| Authors: | Fan, Ying ; Dooley, Monique French ; Duray, Rebecca ; Stading, Gary L. |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 37.2017, 11/12, p. 703-725
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| Subject: | Service strategy | public sector | governance structure | emergency services | environmental uncertainty | Öffentlicher Sektor | Public sector | Öffentliche Dienstleistung | Public services | Dienstleistungsmanagement | Service management | Dienstleistungsqualität | Service quality | Strategisches Management | Strategic management | Dienstleistungssektor | Service industry |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/02642069.2017.1304928 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011847836