Service TRIZ : an approach for service quality design ; with a case study in the hospitality industry
Arash Shahin and Masoud Pourhamidi
| Year of publication: |
2011
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|---|---|
| Authors: | Shahin, Arash ; Pourhamidi, Masoud |
| Published in: |
International journal of business innovation and research. - Genève [u.a.] : Inderscience, ISSN 1751-0252, ZDB-ID 22711314. - Vol. 5.2011, 4, p. 291-308
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| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Language: | English |
| Source: |
Persistent link: https://www.econbiz.de/10009883521