Services quality dimensions of Internet retailing: an exploratory analysis
| Year of publication: |
2003
|
|---|---|
| Authors: | Yang, Zhilin ; Peterson, Robin T. ; Cai, Shaohan |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 17.2003, 6-7, p. 685-700
|