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Mapping the outsourcing landscape
Mohr, Jakki J., (2011)
Serving base‐of‐the‐pyramid markets: meeting real needs through a customized approach
Mohr, Jakki J., (2012)
Know Your Customers - To maximize customer equity, marketers must develop a process for identifying, attracting and retaining high value customers.
Slater, Stanley F., (2009)