Setting the stage for service experience : design strategies for functional services
Ahmad Beltagui (Business School, University of Wolverhampton, Wolverhampton, UK), Marina Candi (Center for Research on Innovation and Entrepreneurship, Reykjavik University, Reykjavik, Iceland), and Johann C.K.H. Riedel (Nottingham University Business School, University of Nottingham, Nottingham, UK)
| Year of publication: |
2016
|
|---|---|
| Authors: | Beltagui, Ahmad ; Candi, Marina ; Riedel, Johann |
| Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5818, ZDB-ID 2491767-9. - Vol. 27.2016, 5, p. 751-772
|
| Subject: | Design | Service operations | Experience | Service innovation | Services management | Dienstleistungsmanagement | Service management | Dienstleistungsinnovation | Dienstleistungssektor | Service industry | Dienstleistung | Services | Dienstleistungsmarketing | Services marketing | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JOSM-08-2015-0234 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011553130