Shared service delivery can increase client engagement : a study of shared medical appointments

Ryan W. Buell, Kamalini Ramdas, Nazlı Sönmez, Kavitha Srinivasan, Rengaraj Venkatesh

Year of publication:	2024
Authors:	Buell, Ryan W. ; Ramdas, Kamalini ; Sönmez, Nazlı ; Srinivasan, Kavitha ; Venkatesh, Rengaraj
Published in:	Manufacturing & service operations management : M & SOM. - Linthicum, Md. : Informs, ISSN 1526-5498, ZDB-ID 2023273-1. - Vol. 26.2024, 1, p. 154-166
Subject:	behavioral operations \| client engagement \| healthcare operations \| shared medical appointments \| shared service delivery \| Gesundheitsversorgung \| Health care \| Interne Dienstleistung \| Internal services \| Gesundheitswesen \| Health care system \| Dienstleistungsqualität \| Service quality

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