Shift scheduling and rostering with same shift-type and weekend-off fairness constraints in call centres
Ruicheng Wang, Yue Xu, Xiuli Wang
| Year of publication: |
2025
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|---|---|
| Authors: | Wang, Ruicheng ; Xu, Yue ; Wang, Xiuli |
| Published in: |
European journal of industrial engineering : EJIE. - Genevè : Inderscience Enterprises, ISSN 1751-5262, ZDB-ID 2435893-9. - Vol. 19.2025, 3, p. 340-373
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| Subject: | call centre | heuristic algorithm | integer programming | neighbourhood search | operations management | optimal algorithm | rostering | same shift-type | shift scheduling | weekend-off fairness | Callcenter | Call centre | Scheduling-Verfahren | Scheduling problem | Personaleinsatzplanung | Crew scheduling | Algorithmus | Algorithm | Heuristik | Heuristics | Ganzzahlige Optimierung | Integer programming | Prozessmanagement | Business process management | Mathematische Optimierung | Mathematical programming | Gerechtigkeit | Justice | Theorie | Theory |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/EJIE.2025.145292 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10015375742