Signaling new product reliability with after-sales service contracts

Nitin Bakshi; Sang-Hyun Kim; Nicos Savva

Year of publication:	2015
Authors:	Bakshi, Nitin ; Kim, Sang Hyun ; Savva, Nicos
Published in:	Management science : journal of the Institute for Operations Research and the Management Sciences. - Catonsville, MD : INFORMS, ISSN 0025-1909, ZDB-ID 206345-1. - Vol. 61.2015, 8, p. 1812-1829
Subject:	signaling games \| performance-based contracting \| product reliability \| aerospace sector \| after-sales services \| Vertragstheorie \| Contract theory \| Signalling \| Kundenservice \| Customer service \| Leistungsbündel \| Bundling strategy \| Spieltheorie \| Game theory \| Produktqualität \| Product quality \| Luftfahrtindustrie \| Aerospace industry

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