Similarities and differences in Asian and Western travelers' service performance measurement, evaluation and outcomes
Year of publication: |
2019
|
---|---|
Authors: | Brush, Gregory J. |
Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 50.2019, p. 351-361
|
Subject: | Service quality | Customer service | Cross-cultural equivalence | International travel | Dienstleistungsqualität | Kundenservice | Kundenzufriedenheit | Customer satisfaction | Vergleich | Comparison | Asien | Asia | Performance-Messung | Performance measurement |
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