Simple basics: little things that make us look stupid

This list of 41 “Stupid Things that Libraries Do” was largely culled from public library practitioners’ postings on the PUBLIB electronic discussion list. Libraries must take action to ensure that their operations, and particularly their public services, are unhampered by these common bad practices. By identifying possible failings in advance, librarians can better place themselves to meet the expectations of their users, and provide the professional service expected of them.