Simultaneous evaluation of efficiency, input effectiveness, and output effectiveness : an application in after sales services agents
Amir Shabani, Gholam Reza Faramarzi, Reza Farzipoor Saen and Mohsen Khodakarami
| Year of publication: |
2017
|
|---|---|
| Authors: | Shabani, Amir ; Faramarzi, Gholam Reza ; Saen, Reza Farzipoor ; Khodakarami, Mohsen |
| Published in: |
Benchmarking : an international journal ; BIJ. - Bingley : Emerald, ISSN 1463-5771, ZDB-ID 1473104-6. - Vol. 24.2017, 7, p. 1854-1870
|
| Subject: | Data envelopment analysis | Productivity | Data-Envelopment-Analyse | Produktivität | Theorie | Theory | Technische Effizienz | Technical efficiency | Effizienz | Efficiency |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/BIJ-10-2015-0096 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011743854