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Routing and staffing in customer service chat systems with impatient customers
Tezcan, Tolga, (2014)
Design vs practice : how problematic call routing and rerouting restructures the call centre service system
Ellway, Benjamin, (2016)
Understanding customer retrials in call centers : preferences for service quality and service speed
Hu, Kejia, (2022)
A sequential model of R&D investment over an unbounded time horizon
Hopp, Wallace J., (1987)
Statement from the editor regarding "Properties of the social discount rate in a Benthamite framework with heterogeneous degrees of impatience"
Hopp, Wallace J., (2008)
Management science and the science of management