Six strategies for competing through service: An agenda for future research
| Year of publication: |
2007
|
|---|---|
| Authors: | Bolton, Ruth N. ; Grewal, Dhruv ; Levy, Michael |
| Published in: |
Journal of retailing. - New York, NY [u.a.] : Elsevier, ISSN 0022-4359, ZDB-ID 4108024. - Vol. 83.2007, 1, p. 1-4
|