Smart service quality in hospitality : a quantitative assessment using MCDM and clustering methods
Nur Ayvaz-Çavdaroğlu, Shilpa Iyanna, Monika Foster
| Year of publication: |
2024
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|---|---|
| Authors: | Ayvaz-Çavdaroğlu, Nur ; Iyanna, Shilpa ; Foster, Monika |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier Science, ISSN 0278-4319, ZDB-ID 2027743-X. - Vol. 123.2024, Art.-No. 103931, p. 1-15
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| Subject: | Best-worst method | Latent class clustering | SERVQUAL | Smart service | Dienstleistungsqualität | Service quality | Clusteranalyse | Cluster analysis | Regionales Cluster | Regional cluster | Krankenhaus | Hospital | Multikriterielle Entscheidungsanalyse | Multi-criteria analysis |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2024.103931 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015339233