Smile! : your employees are watching ; how embodied cognitions can influence employees' “service with a smile”
Allison S. Gabriel
| Year of publication: |
2012
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|---|---|
| Authors: | Gabriel, Allison S. |
| Published in: |
The psychologist-manager journal : official journal of the Society of Psychologists in Management. - Washington, DC : Educational Publishing Foundation of the American Psychological Assoc., ISSN 1088-7156, ZDB-ID 2081658-3. - Vol. 15.2012, 2, p. 73-85
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| Subject: | Dienstleistungsqualität | Service quality | Arbeitsverhalten | Work behaviour | Emotion | Kognition | Cognition | Führungsstil | Leadership style |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009570797