SOAP‐M: a training evaluation model for HR

Purpose – The purpose of this paper is to critically review existing models for evaluating organizational human resource (HR) interventions and to develop a practical but robust model for use by practitioners and researchers. Design/methodology/approach – A literature review was undertaken of existing models developed to evaluate organizational HR interventions. Based on these a new model was developed. Findings – The paper suggests that many of the existing models are either outdated or lack practical focus. The SOAP‐M model offers five levels for evaluation, four suitable for HR professionals and a fifth level for researchers. Research limitations/implications – The paper is conceptual and the model needs to be tested by organizations to assess whether this has utility for HR practitioners. Practical implications – The model offers a framework for conducting evaluations of organizational interventions and encourages HR practitioners to improve their practice by conducting robust evaluations of the interventions they use. Originality/value – The paper offers a new and previously unpublished model, which could help HR practitioners improve their use of evaluation.