Social media as a resource for sentiment analysis of Airport Service Quality (ASQ)
Luis Martin-Domingo, Juan Carlos Martín, Glen Mandsberg
| Year of publication: |
2019
|
|---|---|
| Authors: | Martin-Domingo, Luis ; Martín, Juan Carlos ; Mandsberg, Glen |
| Published in: |
Journal of air transport management. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6997, ZDB-ID 1208154-1. - Vol. 78.2019, p. 106-115
|
| Subject: | Airport | Service | Quality | Twitter | Sentiment Analysis | Social Web | Social web | Flughafen | Dienstleistungsqualität | Service quality | Emotion | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jairtraman.2019.01.004 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012112677