Social servicescape effects on post-consumption behavior : the moderating effect of positive emotions in opera-goers
Berta Tubillejas Andrés, Amparo Cervera-Taulet and Haydee Calderón García
| Year of publication: |
2016
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|---|---|
| Authors: | Tubillejas Andrés, Berta ; Cervera-Taulet, Amparo ; Calderón García, Haydee |
| Published in: |
Journal of service theory and practice : JSTP. - Bingley : Emerald, ISSN 2055-6225, ZDB-ID 2819789-6. - Vol. 26.2016, 5, p. 559-589
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| Subject: | Loyalty | Emotions | Satisfaction | Perceived value | Performing arts | Social servicescape | Emotion | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSTP-12-2014-0289 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011599093