Some insights on conceptualizing and measuring service quality
| Year of publication: |
2010
|
|---|---|
| Authors: | Hino, Hayiel |
| Published in: |
Journal of retailing and consumer services. - London [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 12043850. - Vol. 17.2010, 1, p. 29-43
|