Some Problems When Adopting Churchill's Paradigm for the Development of Service Quality Measurement Scales
Year of publication: |
1999
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Authors: | Smith, Anne M. |
Published in: |
Journal of Business Research. - Elsevier, ISSN 0148-2963. - Vol. 46.1999, 2, p. 109-120
|
Publisher: |
Elsevier |
Saved in:
Online Resource
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