Sophisticating business performance management for banks : using data envelopment analysis on business process level
Year of publication: |
2012
|
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Authors: | Schäfer, Anne ; Burger, Andreas ; Moormann, Jürgen |
Published in: |
International journal of business performance management. - Milton Keynes : Inderscience Enterprises, ISSN 1368-4892, ZDB-ID 2000476-X. - Vol. 13.2012, 3/4, p. 227-243
|
Subject: | Data-Envelopment-Analyse | Data envelopment analysis | Performance-Management | Performance management | Prozessmanagement | Business process management | Bank | Performance-Messung | Performance measurement | Unternehmenserfolg | Firm performance |
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